Privacy Policy – okbe Casino

1. Who We Are and How to Contact Us

okbe Casino ("okbe," "we," "us," or "our") operates the online gaming platform accessible at okbe.one, offering casino games, live dealer tables, bingo, slots, and related gaming entertainment services to players in the Philippines.

okbe is the data controller responsible for the personal information collected through the okbe platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) at the following address (plain text only):

Email: [email protected]

Please include "Privacy / Data Request" in the subject line of your message so that our DPO team can prioritize your inquiry appropriately.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected by okbe through the following channels:

• The okbe website at okbe.one and all subdomains thereof.
• The okbe mobile-optimized web interface.
• Communications between you and okbe via email, live chat, or other support channels.
• Any other interaction you have with okbe in connection with your account or use of our services.

This policy does not apply to third-party websites, payment processors, or service providers that may be linked to or integrated with the okbe platform. We encourage you to review the privacy policies of any third-party services you use in connection with your okbe account.

3. Personal Information We Collect

okbe collects the following categories of personal information, depending on how you interact with our platform:

3.1 Registration and Identity Information

• Full legal name as it appears on your government-issued ID.
• Date of birth (for age verification — you must be 21 or older).
• Philippine mobile number and email address.
• Residential address (barangay, city/municipality, province).
• Government-issued identification document type and number (e.g., Philippine passport, driver's license, PhilSys national ID, UMID, SSS ID).

3.2 Financial and Transaction Information

• GCash or PayMaya account number (mobile number) used for deposits and withdrawals.
• Bank account details (account name, account number, bank name) for bank transfer transactions.
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers.
• Source of funds documentation where required for KYC/AML compliance.

3.3 Gaming Activity Information

• Game history, bet amounts, win/loss records, and session durations.
• Bonus and promotion usage history.
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods).

3.4 Technical and Device Information

• IP address and approximate geolocation (city/region level).
• Device type, operating system, and browser type and version.
• Session timestamps and platform access logs.
• Cookie identifiers and similar tracking data (see Section 8).

3.5 Communications Data

• Records of your communications with okbe customer support, including live chat transcripts, email correspondence, and support ticket history.
• Survey responses and feedback you voluntarily provide to okbe.

4. How We Collect Your Information

okbe collects personal information through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, web beacons, and server logs when you access and use the okbe platform (see Section 8).
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, partner banks), and fraud prevention services, where necessary to verify your identity or process transactions.
• From regulatory authorities — where okbe is required by law or regulation to obtain or verify information about you.

5. How We Use Your Personal Information

okbe uses the personal information we collect for the following purposes:

6. Legal Bases for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), okbe processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations to you under the okbe Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML requirements, PAGCOR regulatory obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for okbe's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time by contacting our support team.

7. Sharing and Disclosure of Personal Information

okbe does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya (Maya), and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with Philippine regulations.
• Fraud prevention and security services: Service providers that assist okbe in detecting and preventing fraudulent activity on the platform.
• Game content providers: Licensed game studios and live dealer platform providers whose games are offered on okbe, to the extent necessary for game operation and dispute resolution.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law, regulation, or court order.
• Professional advisors: Lawyers, auditors, and accountants engaged by okbe in connection with legal proceedings, compliance reviews, or business operations, subject to professional confidentiality obligations.

All third-party service providers engaged by okbe are required to process personal information only in accordance with okbe's instructions and applicable data protection law, and are prohibited from using your data for their own purposes.

8. Cookies and Tracking Technologies

okbe uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the okbe website. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the okbe platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the okbe platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers in identifiable form.
• Marketing cookies: Used to deliver relevant promotional content to you on the okbe platform, based on your gaming activity and preferences. These cookies are only set where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the okbe platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

9. Data Retention

okbe retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity information: Retained for the duration of your active okbe account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and applicable tax regulations.
• Gaming activity records: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last interaction, unless a longer retention period is required in connection with an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of your consent history.

When personal information is no longer required for any lawful purpose, okbe will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Data Security

okbe implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the okbe platform.
• Encryption of sensitive data at rest, including identity documents and financial information, using industry-standard encryption algorithms.
• Role-based access controls ensuring that okbe staff can only access personal information that is necessary for their specific job function.
• Regular security assessments, vulnerability scanning, and penetration testing of the okbe platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okbe will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its implementing rules.

11. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by okbe:

• Right to be informed: The right to be notified of how your personal information is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal information okbe holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate, incomplete, or outdated personal information in your okbe account.
• Right to erasure or blocking: The right to request deletion or blocking of your personal information where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful — subject to okbe's legal retention obligations.
• Right to object: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 1. okbe will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12. Children's Privacy

The okbe platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming law. okbe does not knowingly collect personal information from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If okbe becomes aware that personal information has been collected from an individual under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an okbe account, please contact our support team immediately so that we can investigate and take appropriate action.

13. Cross-Border Data Transfers

In certain circumstances, okbe may transfer your personal information to service providers or partners located outside the Philippines — for example, where game content providers or technology infrastructure providers operate servers in other jurisdictions. Any such cross-border transfer of personal data will only be carried out where:

• The recipient country has been recognized as providing an adequate level of data protection by the National Privacy Commission; or
• Appropriate safeguards are in place, such as contractual clauses approved by the NPC, binding corporate rules, or other mechanisms recognized under the Data Privacy Act of 2012 and its implementing rules; or
• The transfer is necessary for the performance of a contract between you and okbe, or for the implementation of pre-contractual measures taken at your request.

okbe will not transfer your personal information to jurisdictions that do not provide an adequate level of protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14. Changes to This Privacy Policy

okbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever a new version is published.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal information — okbe will provide advance notice to registered players via their registered mobile number or email address at least seven (7) days before the changes take effect. For non-material changes, the updated policy will be posted on this page without separate notification.

Your continued use of the okbe platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any changes, you may request account closure in accordance with the Terms & Conditions.

15. How to Exercise Your Rights or Lodge a Complaint

To exercise any of your data subject rights described in Section 11, or to raise a concern about how okbe handles your personal information, please contact our Data Protection Officer. All requests should be submitted in writing and include sufficient information to verify your identity before we process your request.

Contact (plain text — not a clickable link):

[email protected] — please use the subject line "Data Privacy Request" or "Privacy Complaint."

If you are not satisfied with okbe's response to your request or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.